Automate Quality Monitoring
It’s time to welcome in the era of superior agent insight by analyzing 100% of your call center call volume. By analyzing all calls that enter or leave your call center you can predict future outcomes and prescribe the best next actions for each one of your agents.
Create a Clear Picture of Agent Performance
Analyze every single call and obtain objective feedback. By analyzing agent voice characteristics, our predictive models will identify the soft skills that make a difference in your business so you can quickly pinpoint struggling agents.
Match Phone Agents to Calls
Pair your high-value customers or prospects to your most successful agents. By automatically directing follow up calls. You’ll improve agent engagement, increase customer satisfaction and enhance business performance.
Call Center Analytics Specific to You
Tracking standard measures is easy — what about the valuable information within the call itself? By automatically focusing on what matters most to your organization, our artificial intelligence analyzes the unstructured data within the call and converts it into valuable insight for your business.