In today’s highly competitive call center industry it’s imperative to maximize the customer experience. Predictive voice analytics gives you the ability to use the value of the voice to optimize every conversation because every customer matters.

Only RankMiner automates predictive analytics so that you can spend more time building your business.

Improve the Customer Experience

By analyzing voice-based emotions and behaviors extracted from every call. Predictive voice analytics transforms conversations into valuable insight, giving your call center the ability to look past what your customers are saying and into what they’re feeling.

Recognize High Value Opportunities

Understand your customers’ true level of engagement. Possess the ability to identify upsell opportunities and determine which customers merit additional attention.

Increase ROI

Decrease the duration of your sales cycle and increase the amount of deals that close. By using predictive models powered by machine learning your software improves over time.

Increase Customer Loyalty

By tuning into your customers and what they’re feeling you can determine which customers are most likely to leave for a competitor. Being able to recognize this possibility before it occurs allows a proactive approach to prevention.

Schedule a Demo

RankMiner can help by leveraging voice-based emotions and behavior with predictive analytics. Increase agent productivity and customer experience with RankMiner Insight.

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